售后服務(wù)承諾書中英文對照版
- 更新時間：2014-10-11
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范本1
售后服務(wù)承諾書
凡購買我公司產(chǎn)品保修壹年，在質(zhì)保期內(nèi)出現(xiàn)質(zhì)量問題，本公司免費(fèi)維修，終身提供技術(shù)支持及配件。售后服務(wù)不受時間限制，在接到電話后立即派人解決，聽取用戶反饋意見并及時處理。如果您在使用我們的產(chǎn)品時遇到問題，歡迎隨時與我們聯(lián)系。
英文翻譯：
After-sales Service Letter of Commitment:
All products purchased in our company are guaranteed to keep in good repair for one year. If quality problems happen in guarantee period, our company will maintain for free. Additionally, our company provides technical support and fittings for life. After-sales service isn't restricted by time and we will assign technical personnel to solve your problems immediately after receiving telephone and hear feedback idea of users and deal with them in time. If you are caught in some problems when using our products, welcome to contact us at any time.
范本2
售后服務(wù)承諾書
After sale service undertaking
浙江新天地家私秉持“全方位、高品質(zhì)、快速度”的服務(wù)標(biāo)準(zhǔn)，以客戶滿意為目標(biāo)，謹(jǐn)此公開承諾。
一、服務(wù)承諾
One, service commitment
1．我公司組建了一批強(qiáng)硬的應(yīng)急維修服務(wù)隊(duì)，有經(jīng)驗(yàn)豐富的現(xiàn)場工程師和高級技師，對出現(xiàn)的任何問題都能在最快的時間內(nèi)趕到現(xiàn)場，進(jìn)行維修和更換。
1, our company has set up a number of tough emergency service team, on-site experienced engineers and senior technicians, arrived on the scene in the fastest time for any problems, maintenance and replacement.
2．產(chǎn)品交付一周內(nèi)，我公司售后服務(wù)部的工作人員會根據(jù)客戶的聯(lián)系方式，進(jìn)行電話跟蹤咨詢，直到客戶滿意為止。
2 product delivery within one week, my company after-sales service department staff can according to the customer's contact phone tracking service, until the customer satisfied.
3．所有有關(guān)于產(chǎn)品質(zhì)量投訴，在1小時內(nèi)經(jīng)予答復(fù)，24小時內(nèi)趕到現(xiàn)場，并根據(jù)投訴的情況確定處理措施，進(jìn)行維修和更換。
3 of all about product quality complaints, within 1 hours after the reply, rushed to the scene within 24 hours, and to determine the treatment measures according to the complaint, repair and replacement.
4．我公司承諾所有維修人員隨叫隨到，更好的為客戶排憂解難。
4 I promise all maintenance personnel availability, the better for the customers.
5．保質(zhì)期內(nèi)有關(guān)于產(chǎn)品質(zhì)量引發(fā)的費(fèi)用，由我公司承擔(dān)。
5 the warranty period on the quality of the products the costs borne by my company.
6．保質(zhì)期內(nèi)由于貴方的使用不當(dāng)，或者是自然環(huán)境造成的我方免費(fèi)提供維修，維修所用的材料和配件均只收成本價。
6 the warranty period due to improper you use, or the natural environment caused by the us to provide free repair, the repair materials and accessories are charged only the cost price.
7．超出保修期的產(chǎn)品，我公司承諾終身定期上門檢測和維護(hù)。
7 beyond the warranty period of the product, our company promises lifelong regular on-site inspection and maintenance.
二、運(yùn)輸方式
Two, transportation mode
1．所有貨物免費(fèi)運(yùn)送到客戶手中，免費(fèi)安裝、調(diào)試及安裝保養(yǎng)。維護(hù)人員告知客戶如何of all the goods free delivered to our customers, free installation, commissioning and installation and maintenance. Maintenance personnel to inform customers how to make product maintenance of common sense, until they are satisfied.
2．所有貨物安裝調(diào)試完畢后，由客戶查看、驗(yàn)收后方可離開現(xiàn)場。
2 of all the goods after installation, check, acceptance by the customer before leaving the scene.
三、退換貨物承諾
Three, returned goods commitment
1．所退換產(chǎn)品要求具備商品完整的外包裝、配件，說明書、保修卡、發(fā)票、發(fā)貨單，退換原因的說明。
1 the returned products require packaging, accessories complete specification, commodity, invoice, warranty cards, invoices, returned the reasons.
2．用戶在正常使用的情況下出現(xiàn)質(zhì)量問題，在保質(zhì)期內(nèi)請快速與我公司取得聯(lián)系，以方便用戶得到及時的維修和更換。
2 user quality problems arise in the normal use condition, in the warranty period please fast contact with our company, to facilitate the users receive timely maintenance and replacement.
3．現(xiàn)在下列情況不能享受我公司退換承諾。
3 now the following situation cannot enjoy my company exchange commitment.
a．產(chǎn)品曾被非正常使用。
The A. product was not normal use.
b．非正常情況下存儲、潮濕。
B. abnormal conditions, wet storage.
c．未經(jīng)授權(quán)的修理、誤用、濫用和改動。
C. unauthorized repair, misuse, abuse and change.
d．食物和液體濺落導(dǎo)致的損壞。
D. food and liquid splash damage to the.
e．產(chǎn)品的正常的磨損。
E. products of the normal wear and tear.
f．超出保質(zhì)期。
F. beyond the shelf life.
特別注意：由于照片顯示原因，無法保證頁面所顯示產(chǎn)品的顏色與產(chǎn)品實(shí)際顏色完全一致，我公司將盡力說明。
Special note: because the photo display reasons, can not guarantee the page display product color and the true colors of the products is completely consistent, I will try to explain.
本服務(wù)承諾最終解釋權(quán)歸浙江新天地家私有限公司所有。
The service commitment to the final interpretation of the Zhejiang New World Furniture Co., Ltd. all.進(jìn)行產(chǎn)品保養(yǎng)的常識，直至對方滿意為止。